Frequently Asked Questions

1. How can I contact GleamLight?
  • You can reach us by emailing gleamlighthq@gmail.com or filling out the contact form on our website. Our customer service team is available to assist you Monday through Friday from 9 am to 5 pm EST.
2. Where are GleamLight products shipped from?
  • GleamLight products are shipped from various countries directly from our manufacturers. We work with trusted partners to ensure timely and secure delivery of your orders.
3. Can I get a refund for my GleamLight product?
  • Yes, we offer a 30-day refund policy. If you're not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund. Please refer to our Returns & Refunds Policy for more details.
4. How long will it take to receive my GleamLight order?
  • Shipping times may vary depending on your location and the shipping method selected at checkout. Generally, GleamLight orders are processed and shipped within 1-2 business days, and delivery typically takes 3-7 business days within the continental United States.
5. Does GleamLight ship internationally?
  • Yes, GleamLight ships internationally to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that additional customs fees or duties may apply for international orders.
6. What payment methods does GleamLight accept?
  • GleamLight accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment via PayPal for added convenience.
7. Does GleamLight offer warranty coverage for its products?
  • Yes, GleamLight stands behind the quality of its products and offers a limited warranty against defects in materials and workmanship. Please refer to our Warranty Policy for more information on coverage and exclusions.
8. Can I track my GleamLight order?
  • Yes, once your GleamLight order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
9. What should I do if my GleamLight order arrives damaged or defective?
  • In the rare event that your GleamLight order arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
10. Does GleamLight offer gift wrapping or personalized messaging?
  • At this time, GleamLight does not offer gift wrapping or personalized messaging services. However, our products are carefully packaged to ensure they arrive in pristine condition, making them perfect for gifting straight out of the box.